House Rules

In order to achieve the best possible treatment relationship with our clients, we request your cooperation regarding the following points:


  • In order to create a mutually predictable situation, it is of great importance that you visit our practice regularly; as a rule, we recommend children and adults to have a periodic preventive examination at least twice a year; in consultation with you, this frequency can be increased or decreased individually (when justified). If you do not show up for check-ups regularly, we cannot and will not take responsibility for the health of your mouth.
  • To keep your teeth in good condition for as long as possible as well as to provide us with optimal working conditions, we require you to maintain good oral hygiene; we will do everything we can to guide you in this as best we can.
  • You may request a budget prior to the scheduled treatment(s).
  • For questions about possible reimbursement for certain operations, please contact your health insurance company to estimate for you the portion of the cost that will be for your own account.
  • We work by appointment only! Coming by without prior telephone contact does not guarantee immediate treatment!
  • At an intake or periodic checkup, we will inspect the mouth for dental abnormalities and diseases. We will then, when necessary, offer you a treatment plan to treat these abnormalities and diseases, which will generally require a separate appointment.
  • We are not responsible for the loss of your personal belongings in our practice. You must take care at all times not to lose them yourself.


  • Please report to the reception desk 5 minutes before your appointment. If you know in advance or during the journey to our practices that you will be late, please call the relevant location, so that we can see if we can still help you without disturbing other clients, or if it is necessary to make another appointment.
  • If you are unable to attend, please let us know as soon as possible so we can offer the time reserved for you to someone else.
  • Occasionally, you may be helped a little later than your appointed time. We try to prevent this as much as possible, but because we work with people, a treatment can always take a little longer. If you have not been called in 15 minutes after your appointed time, please report to the reception desk.
  • For appointments cancelled at least 1 business day (24 hours) in advance, the practice fee for the reserved time will not be charged.
  • It is our preference if cancellations or appointment rescheduling requests are communicated by phone so that a new appointment can be scheduled immediately.
  • Charges for failure to cancel on time will consist of practice fees that continue during the time reserved for you; these charges are not covered by your supplemental dental insurance, if any.
  • If you have provided us with your e-mail address, you will receive an automated confirmation e-mail after making the appointment and another automated appointment reminder e-mail in the week prior to your appointment.
  • Failure to receive an appointment reminder by email does not mean that your appointment will not go ahead; if in doubt, please contact us. Email reminders of appointments and/or calls for periodic checkups are purely a support service. It does not mean that if you do not show up for a scheduled appointment for which you did not receive an email reminder, that this releases you from the obligation to show up for your appointment. We always recommend that you also put your appointment in your calendar and/or phone and also always ask for an appointment card at the front desk.
  • If you have a pain complaint, please call the practice as soon as possible, but in any case before 10 am, so that we can guarantee you a same-day appointment. If you call later, you may not be able to get an appointment on the same day. We work with pre-reserved pain blocks, so in case of pain we can take less or no account of your school and/or work times or other appointments.